Refund policy

🔁 Returns & Refunds

We want you to love what you ordered, but if something arrives damaged, misprinted, or defective, we’ll make it right.

If you experience an issue with your order, please contact us within 14 days of delivery and include:

  • A clear photo of the item

  • Your order number

  • A short description of the issue

Once verified, we’ll arrange a replacement or refund, depending on the situation.

🚫 What We Don’t Accept

Because each item is custom-made just for you, we do not accept returns or exchanges for:

  • Buyer’s remorse (change of mind)

  • Incorrect sizes ordered

  • Shipping delays caused by the carrier

We encourage you to double-check product descriptions, sizing charts, and personalization details before placing your order.

📦 Lost or Stolen Packages

If your order shows as delivered but you didn’t receive it, or if it appears lost in transit, please reach out to us. We’ll work with our fulfillment partner to investigate and try to find a solution.

🧵 Final Thoughts

We truly appreciate your support of our small business and want every customer experience to be a cozy one. If you ever have questions, we’re just a message away.

Thank you for shopping with Kozy Korner Chatz! 💛